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Client Care Advisor - Full Time

  • Location:
    South West
  • Practice Name:
    Cheltenham Vets4Pets
  • Position:
    Client Care Advisor
  • External Advertising Start Date:
    10 Jul 2019
  • Vacancy Type:
    Permanent
Surgery Information / Job Description
Do you enjoy giving great service?  Do you enjoy working in a team? Does this sound like you? If so, we have just the opportunity for you at our busy Cheltenham Vets4Pets practice!

What your typical day will look like

Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently, co-ordinating the smooth running of the day-to-day routines of the practice via our online booking system, maintaining product knowledge and be able to advise where necessary and working with the rest of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times.

This is a full time role, based on 40 hours per week and will be on a rota basis. This will include evenings and some weekends

Person Specification
The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

The successful candidate will also have proficient IT skills, an excellent telephone manner and share the owner’s enthusiasm to see the business thrive. This is a busy environment so the ability to stay calm under pressure is a must!

By joining the Cheltenham team you will be part of a team dedicated to providing an excellent standard of client and animal care. This is a fast paced role so the ideal candidate needs to be outgoing, friendly and be able to demonstrate an aptitude for multi-tasking.

Previous reception experience is a necessity, and experience in a veterinary practice is preferred but not essential.

Benefits

In return, we offer a fun, supportive and friendly working environment together with career development opportunities, 28 days annual leave pro rata and benefits that include pension scheme. Being part of the Pets at Home Group, you will also be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.


We are an equal opportunities employer