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Part Time Veterinary Receptionist - Banbury Vets4Pets

  • Location:
    West Midlands
  • Practice Name:
    Banbury Vets4Pets
  • Position:
    Receptionist
  • External Advertising Start Date:
    11 Jun 2019
  • External Advertising End Date:
    18 Jun 2019
  • Vacancy Type:
    Permanent
Surgery Information / Job Description
Do you enjoy giving great service?  Do you enjoy working in a team? Does this sound like you? If so, we have just the opportunity for you at our Banbury practice.

“Always have the animals’ best interests at heart and give great advice.” “Great vets, lovely staff… I would recommend anyone to use Vets4Pets Banbury.” “We had tremendous service today, everyone was very friendly.”

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role, 31 hours per week with some evening and weekend work required depending on the rota.

You will be joining veterinary surgeon and practice owner, Richard Knight, along with his experienced and friendly team based inside Pets at Home in Banbury Cross Retail Park, close to a fabulous selection of local amenities and within easy access of the A422.

Person Specification
The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

The successful candidate will also have proficient IT skills, an excellent telephone manner and share the owner’s enthusiasm to see the business thrive. This is a busy environment so the ability to multitask and stay calm under pressure is a must!

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

Benefits
In return, we offer career development opportunities, holiday allowance and pension, 20% discount for the Vet Group and further discounts and cashback offers across a range of retail stores and online shops.

We are an equal opportunities employer.