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Full Time Client Care Advisor

  • Location:
    North East
  • Practice Name:
    Leeds Birstall Vets4Pets
  • Position:
    Client Care Advisor
  • External Advertising Start Date:
    11 Jun 2019
  • External Advertising End Date:
    19 Jun 2019
  • Vacancy Type:
    Permanent
Surgery Information / Job Description
Do you enjoy giving great service?  Do you enjoy working in a team? Does this sound like you? If so, we have just the opportunity for you at our Leeds Birstall practice to start as soon as possible! 

“We’ve always had great service here… you always go above and beyond.” “Receptionists were very warm and friendly and the vet was a delight to visit.” “I have nothing but utter respect for everyone there.”

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full time role, 40 hours per week with 1 in 3 weekends.

You will be joining practice owners Keith and Julie Leonard along with their friendly and experienced team in their 24/7 surgery inside Pets at Home in Spring Ram Retail Park. The practice is close to a great selection of local amenities, public transport links and with easy access to the M62.

Person Specification
The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

Previous experience in a similar role is desirable but not essential.

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

Benefits
In return, we offer a fun, supportive and friendly working environment together with career development opportunities, holiday allowance and benefits that include pension scheme. Being part of the Pets at Home Group, you will also be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops. We can also offer in-house CPD courses through the Vets4Pets Learning Academy.
 
We are an equal opportunities employer