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Full or Part Time Client Care Advisor

  • Location:
    East
  • Practice Name:
    Colchester Vets4Pets
  • Position:
    Client Care Advisor
  • External Advertising Start Date:
    18 Sep 2019
  • External Advertising End Date:
    25 Sep 2019
  • Vacancy Type:
    Permanent
Surgery Information / Job Description
Do you thrive on providing great service?  Do you enjoy working in a team? Have you got extensive healthcare related client care experience? If so, we have just the opportunity for you at our RCVS Accredited Colchester Vets4Pets surgery to start as soon as possible.
 
What your typical day will look like
 
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
 
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
 
This role is between 30-40 hours per week with 1.5 in 4 weekends.
 
You will be joining practice owner and Veterinary Surgeon, JF Nell, and his friendly and experienced team of 6 vets and 12 support colleagues at their purpose built, fully equipped vet surgery based inside Pets at Home in Colne View Retail Park.
 
The surgery is close to a great selection of local amenities and public transport links, including Colchester train station.
Person Specification
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

 

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.