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Receptionist

  • Location:
    South East
  • Practice Name:
    Canterbury Companion Care
  • Position:
    Receptionist
  • External Advertising Start Date:
    06 Dec 2018
  • Vacancy Type:
    Permanent
Surgery Information / Job Description
Do you enjoy giving great service?  Do you enjoy working in a team? If this sounds like you, we have just the opportunity for you at ourCanterbury Companion Care practice!

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

The great service you provide during a client’s visit will make sure that their absolute satisfaction is a given, and that the client leaves knowing that they have received exceptional service and looking forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. The coordination and smooth running of the day-to-day processes of the practice will be done using our online booking system, therefore computer literacy is a must.

This is a part time role which will involve working every other weekend and will therefore mean working 28 hours in week one, 10 hours in week two, 35 hours in week three and 10 hours again in week four.

Person Specification
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet through to sharing in the joy of a new puppy’s first visit to the practice. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people, love pets and always endeavour to make a difference.

Benefits
In return, we offer a fun, supportive and friendly working environment together with career development opportunities, 28 days annual leave and benefits that include a pension scheme. Being part of the Pets at Home Group, you will also be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.

 

 

We are an equal opportunities employer.