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Full Time Veterinary Receptionist

  • Location:
    South East
  • Practice Name:
    Hastings Vets4Pets
  • Position:
    Receptionist
  • External Advertising Start Date:
    15 May 2019
  • Vacancy Type:
    Permanent
Surgery Information / Job Description

Do you enjoy giving great service?  Do you enjoy working in a team? Does this sound like you? If so, we have just the opportunity for you at our Hastings practice to start as soon as possible.

"Lovely caring staff who genuinely care for the welfare of your pet", "Would definitely recommend ...you can't put a price on the amazing service they provide, knowing your pet is happy and being well cared for", "Very much appreciate your kindness and dedication to your work"
 
What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

We are a busy practice, so keeping calm under pressure with multiple calls and patients at the desk, along with the ability to multi-task is important to being successful in this role. Sole charge of the reception area may be a requirement, so being able to work independently is a must. 
 
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is important. 

The role is for full time hours (40 hours per week) with some evening and weekend work required, depending on the rota.

The practice is based on Sedlescombe Road North in St Leonards-on-Sea, close to a great selection of local amenities and public transport links.

Person Specification
The attributes required
 

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and 28 days annual leave (pro-rata)