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Weekend Veterinary Receptionist

  • Location:
    South West
  • Practice Name:
    Andover Companion Care
  • Position:
  • External Advertising Start Date:
    23 May 2019
  • Vacancy Type:
Surgery Information / Job Description

Do you enjoy giving great service?  Do you enjoy working in a team? Does this sound like you? If so, we have just the opportunity for you at our Andover Companion Care practice to start as soon as possible.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The required working hours are part time, hours to cover the following shifts:

Saturday:  8.30am - 5pm 
Sunday:  9.30am - 4pm 

Person Specification

The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

The successful candidate will also have proficient IT skills, an excellent telephone manner and share the owner’s enthusiasm to see the business thrive. This is a busy environment so the ability to multitask and stay calm under pressure is a must!

Previous reception experience is a necessity, and experience in a veterinary practice is preferred but not essential.

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.


In return we offer:

  • A fun, supportive, family friendly working environment
  • 28 days annual leave (pro rata)
  • Pension scheme
  • 20% discount at the Vet Group, Pets at Home and the Groom Room as well as discounts and cashback offers at a range of retail stores and online shops.
  • In-house CPD courses.

This is a great opportunity for those who want to develop their careers in administration and customer service.

We are an equal opportunities employer.